Terms & Conditions

1. About These Terms

By using the Cozinha das Manas website or placing an order through our online ordering system, you agree to follow these Terms & Conditions.

Please read these terms carefully before finalising an order.

2. Placing an Order

Customers may place orders through the online ordering system during the available ordering periods.

Placing an order does not by itself guarantee that the order has been accepted or confirmed.

An order is considered confirmed only after payment has been received or an alternative payment arrangement has been specifically agreed with Admin.

3. Order Confirmation

After an order has been submitted, customers may be required to complete the applicable payment or contact Admin to make an alternative arrangement.

If payment has not been received and no arrangement has been made with Admin, Cozinha das Manas may treat the order as unconfirmed.

Orders placed after the standard ordering time may require confirmation from Admin before payment is made.

4. Ordering Times

Our standard operating hours are:

• Tuesday to Sunday: 10:00 to 20:00
• Monday: 12:00 to 20:00
• Standard last order: 18:00
• Delivery available until: 19:00

Orders submitted after the standard last-order time may require confirmation from Admin before payment is made.

5. Monday Orders

Customers may place orders through the website on Mondays. The ordering system will not automatically block Monday orders.

On Mondays, Cozinha das Manas operates from 12:00 to 20:00.

Delivery is not available on Mondays. Customers may arrange their own delivery service or collect their order directly, subject to the applicable arrangements with Cozinha das Manas.

6. Food Preparation Time

Normal preparation time is approximately 60 to 90 minutes, depending on the order and the number of orders being prepared at the time.

Preparation time is an estimate and may vary depending on order volume, product availability and other operational circumstances.

Family Pack orders require at least 24 hours advance notice, unless Admin specifically confirms otherwise.

7. Delivery Areas and Charges

Delivery charges are calculated according to the delivery zone selected by the customer during checkout.

The standard delivery charges are:

• Mozal: 50.00 MZN
• Cidade da Matola: 100.00 MZN
• Matola 700: 200.00 MZN
• Matola Fomento: 200.00 MZN
• Belo Horizonte: 200.00 MZN
• Malhapanse: 250.00 MZN
• Boane: 300.00 MZN
• Cidade Maputo: 300.00 MZN
• Tchumene: 300.00 MZN

Delivery charges may be updated by Cozinha das Manas when necessary.

8. Free Delivery

Free delivery is available for orders of 1,000.00 MZN or more in Mozal and Cidade da Matola.

For the other listed delivery zones, free delivery applies to orders of 2,500.00 MZN or more.

The applicable free-delivery threshold is determined according to the selected delivery zone.

9. Other Delivery Areas

Areas that are not included in the published delivery zone list are not automatically assigned a standard delivery charge.

Customers located in other areas must contact Admin to confirm whether delivery is available and to obtain the applicable delivery charge.

10. Incorrect Delivery Zone

Customers are responsible for selecting the correct delivery zone when placing an order.

If the selected zone does not correspond to the actual delivery location, Cozinha das Manas reserves the right to correct the delivery charge according to the actual location.

The customer will be informed of the corrected charge where applicable.

11. Orders Near the Free-Delivery Threshold

Where applicable, the website may inform customers when their order is close to the required free-delivery threshold.

For example, if an order is 100.00 MZN below the applicable threshold, the system may suggest adding another 100.00 MZN of products to qualify for free delivery.

This is an optional suggestion and does not require the customer to increase the order value.

12. Delivery Availability

Delivery is available until 19:00 under normal operating conditions.

Delivery times may vary depending on traffic, weather, order volume, location and other circumstances outside our reasonable control.

Customers may also choose collection where available.

13. Payment

Available payment methods are presented during the checkout and order-confirmation process.

For security and privacy reasons, payment wallet numbers are not displayed publicly on the Delivery, Privacy or Terms pages.

Customers will receive the applicable payment instructions at the appropriate stage of the checkout process.

Cash on delivery is not normally accepted unless specifically arranged with Admin.

14. Cancellation of Standard Orders

Standard orders may be cancelled within 15 minutes of being placed.

After the 15-minute cancellation period has expired, refunds are generally not available for customer cancellations, subject to any rights that may apply under applicable law.

15. Cancellation of Family Pack Orders

Family Pack orders require advance preparation and therefore have a different cancellation period.

A Family Pack order may be cancelled within 6 hours after the order is placed.

After the 6-hour cancellation period, customer cancellations are generally not eligible for a refund, subject to any rights that may apply under applicable law.

16. How to Cancel an Order

Cancellation requests sent by normal SMS, WhatsApp text message, WhatsApp voice note or WhatsApp call are not accepted as the official cancellation method.

Customers should contact Admin by telephone and clearly provide the relevant order information.

17. Orders Placed After the Standard Ordering Time

If an order is placed after 18:00, the customer should contact Admin before making payment to confirm whether the order can still be accepted.

If payment is made without prior confirmation and Cozinha das Manas determines that the order cannot be fulfilled, the payment may be fully refunded where applicable.

18. Orders That Cannot Be Fulfilled

In exceptional circumstances, Cozinha das Manas may determine that an order cannot be fulfilled because of operating hours, product availability, delivery limitations, incorrect information or other operational circumstances.

Where payment has already been received and the order cannot reasonably be fulfilled by Cozinha das Manas, the applicable refund will be handled according to the circumstances of the order.

19. Product Availability

Menu items, prices, portions and availability may change from time to time.

If a selected product becomes unavailable, Admin may contact the customer to discuss an appropriate alternative or other available arrangement.

20. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including their name, telephone number, delivery location, selected delivery zone and any relevant order instructions.

Incorrect information may result in delays, additional delivery charges or the inability to fulfil an order.

21. Collection

Customers who choose collection are responsible for collecting their order at the agreed location and within the agreed collection period.

On Mondays, collection is available during the applicable Monday operating hours.

22. Admin Assistance and Exceptions

Admin may assist customers with special circumstances, payment arrangements, delivery questions or order issues.

Any exception or alternative arrangement must be specifically agreed with Admin.

An arrangement made with Admin may differ from the standard website process where appropriate.

23. Website Information

We make reasonable efforts to keep website information, menu details, prices and service information accurate.

However, occasional errors, omissions or technical issues may occur. Cozinha das Manas reserves the right to correct such errors and communicate any necessary correction to the customer.

24. Changes to These Terms

Cozinha das Manas may update these Terms & Conditions when our services, ordering system, delivery rules, business practices or applicable requirements change.

The updated version will be published on this page.