Frequently Asked Questions

Browse the menu, choose your dish and serving, select any available upgrades, add the item to your cart and continue to checkout. Choose Delivery or Collection, confirm your details and payment method, then submit the order.

No. You can place an order as a guest. Creating an account is recommended because it makes future orders easier and lets you manage your profile, order history, order status and favourites.

Yes. At checkout you can choose Delivery or Collection, depending on the options available for your order.

Yes. When a product has available upgrade choices, they appear on the product/serving before you add it to the cart. The upgrade price is added to the order total.

Registered customers can view their orders in the Account area and see statuses such as New, Confirmed, Preparing, Ready, Out for Delivery or Delivered.

Checkout supports m-Pesa, e-Mola and Cash. The available payment method for your order is shown during checkout.

The order can remain with an unpaid balance until the payment is confirmed. Our team needs to confirm the payment before the order is finalized as paid.

No. Food promotions apply to the food amount. Delivery charges are not discounted by those promotions.

For Delivery, select your delivery zone and provide the delivery address. The applicable delivery fee is calculated according to the zone and the delivery rules shown at checkout.

Yes. Select Collection at checkout when that option is available for your order.

Yes. You can leave a note with special instructions or requests during checkout.

Yes. Products show the available serving/price options. When an upgrade is available, its additional cost is also shown before adding the product to the cart.

Cozinha das Manas presents its food offering as 100% Halal.

An account makes future orders easier and lets you manage your profile, order history and order status, as well as save your favourite dishes.

Your profile can store your full name, phone number, WhatsApp number and, optionally, your email. This helps make ordering faster and keeps your contact information up to date.

Yes. Registered customers can save up to 20 favourite dishes.

No. V1 allows one promo code per order and does not allow a code to be stacked when an automatic promotion is already applied.

Each registered customer receives a unique referral link. When a friend creates an account through that link and completes their first qualifying order, the referring customer receives a reward worth 5% of that first order. The reward becomes eligible only after the order is delivered, paid and not refunded.

A cancelled order does not count as the first qualifying order. If your friend places a later order that meets the conditions, that later order can become the first qualifying order for the referral reward.

If you need to cancel an order, contact Cozinha das Manas as soon as possible. Cancellation and any refund depend on the order and payment status.

When a refund is recorded, the refunded amount remains traceable in the order history and is included when calculating the order net value and reports.

No. Cancelled orders are excluded from sales totals. Recorded refunds also reduce net sales.