Privacy Policy

1. Information We Collect

When you browse our website, place an order, contact us or use our services, we may collect information necessary to provide our services and process your request.

This may include your name, telephone number, email address, delivery address, order details and other information that you voluntarily provide to us.

2. How We Use Your Information

Information provided to Cozinha das Manas may be used to:

• Process and manage your orders.
• Confirm orders and communicate with you.
• Arrange delivery or collection.
• Contact you regarding your order when necessary.
• Respond to questions, requests or complaints.
• Improve our website, products and services.
• Maintain appropriate business and order records.

3. Order and Delivery Information

When you place an order, we use the information necessary to prepare, confirm and fulfil that order.

Where delivery is requested, the delivery information may be used to determine the applicable delivery area, delivery charge and destination.

We do not publish your delivery address, telephone number or other private order information publicly.

4. Payment Information

Payment instructions may be provided during the checkout and order-confirmation process.

For security and privacy reasons, payment wallet numbers and payment instructions are not unnecessarily displayed on public policy or delivery pages.

Customers should only use the payment instructions provided through the official ordering and confirmation process or directly by an authorised representative of Cozinha das Manas.

5. Communication

We may contact you using the contact information you provide when this is necessary to process an order, confirm information, resolve an issue or provide customer support.

We will not intentionally use your private contact information for unrelated purposes without an appropriate reason.

6. Customer Reviews and Testimonials

Customers may voluntarily submit reviews, feedback or testimonials about their experience with Cozinha das Manas.

If feedback is selected for publication on our website or social media, we may display the name or identifying information provided with the testimonial where appropriate.

Customers who do not wish their personal information to be displayed publicly should inform us when submitting their feedback.

7. Website Security

We take reasonable measures to protect information handled through our website and business operations.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services or technologies that help us operate the website, process communications, analyse website usage or provide other functionality.

These third-party services may process information according to their own privacy policies and terms.

9. Cookies

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use the website.

For more information, please see our Cookies Policy.

10. Information Sharing

We do not sell or intentionally rent customers' personal information to third parties.

Information may be shared when reasonably necessary to provide a requested service, process an order, arrange delivery, operate our website, comply with applicable legal requirements or protect our business and customers.

11. Data Retention

We may retain order, communication and business records for as long as reasonably necessary for customer service, operational, accounting, legal or legitimate business purposes.

Information that is no longer reasonably required may be removed or securely disposed of where appropriate.

12. Your Privacy Requests

If you have questions about personal information that we hold about you, or if you would like to request clarification regarding the use of your information, please contact Cozinha das Manas.

We will review reasonable privacy-related requests and respond as appropriate.

13. Children's Privacy

Our website and ordering services are intended for customers who can legally use the service and place orders.

We do not intentionally request unnecessary personal information from children.

14. Changes to This Privacy Policy

Cozinha das Manas may update this Privacy Policy when our website, services, business practices or applicable requirements change.

The updated version will be published on this page.